Return, Refund, and Exchange Policy

a) Duration

Our return policy allows returns within 30 days from the date of purchase. Unfortunately, we are unable to process refunds or exchanges once this 30-day period has passed.

b) Eligibility for Returns

Product Condition: To ensure a smooth and hassle-free return process, the following conditions must be met for a product to qualify for a return:

• The product must be in its original condition, unused, and free from any damage.
• It should be returned in the exact state as it was delivered, with no alterations, wear, or visible signs of use, especially considering the handcrafted nature of the plastic replicas.
• The products (plastic products if any) should be free from any scratches, chips, or marks, and must not show signs of environmental damage such as moisture or heat exposure.

Packaging and Component: The product must be accompanied by all original components, including:

• Manufacturer's box or packaging (intact and undamaged).
• Tags, labels, and stickers (unremoved and in their original position).

Handling and Use Restrictions:

The product must not show signs of:

• Misuse or inappropriate use beyond its intended purpose.
• Abuse, mishandling, or neglect during use or storage.
• Unauthorized repairs, modifications, or alterations performed by the customer or third parties.

Verification Requirements:

Returns will only be processed if all the following conditions are verified:

• The product was not damaged while in your possession.
• The product matches the one originally shipped to you in terms of model, variant, color, and specifications.
• All components, including the manufacturer's box, MRP tag, labels, user manual, warranty card, and other accessories, are returned in their original condition.

Non-Returnable Items:

Certain items are non-returnable unless proven defective or damaged at the time of delivery. These include:

• Custom-made or Personalized Products: This includes any items that are specially designed, custom-engraved, or made-to-order according to customer specifications.
• Miniatures or Models Altered or Painted by the Customer: Products that have been painted, weathered, or otherwise modified by the customer are non-returnable.
• Limited Edition or Special Release Items: Miniatures or models produced in limited quantities or as part of a special edition, which are not available for general sale.
• Gift Cards or Promotional Vouchers: Any form of gift card, voucher, or coupon issued for products or services, which cannot be returned or refunded.
• Bulk or Wholesale Orders: Large orders of miniatures or models that were customized or specifically ordered in bulk quantities.
• Prototype or Special Edition Models: Products that are prototypes or one-of-a-kind items, or those produced for limited-time promotions or events.
• Items with Altered Packaging: Miniatures or models that have been removed from their original packaging, or where the packaging has been tampered with.

Compliance with Time Frame:

The return request must be raised within 30 days from the date of purchase or delivery. Requests beyond this time frame will not be considered unless required under applicable consumer protection laws.

Inspection and Approval

• Returns will be processed only after a detailed inspection of the returned product to confirm adherence to the above criteria.
• If the product does not meet the outlined conditions, the return request may be denied, and the item will be shipped back to you.
• Returns will be processed within 7-10 business days after the item has been received. You will be notified via email once your return or exchange has been processed.

Condition of Returned Items:

• Returned items must be in original, unused, and undamaged condition with all original packaging, components, and documentation intact. If the product shows signs of misuse or damage not related to delivery issues, your return may be denied.

To process your return, please provide:

• A valid receipt or proof of purchase.
• Any additional documentation, such as warranty cards or invoices, if applicable.

• Upon receiving your returned item, we will inspect it thoroughly.
• You will be notified via email about the status of your refund—whether it is approved or rejected—based on compliance with the return policy.
• If approved, the refund will be processed and credited to your original method of payment (e.g., credit card, bank account) within 7–10 business days.

If you haven't received your refund within the expected timeline:

• Check your bank account or credit card statement.
• Contact your bank or credit card company, as processing times may vary.
• If you still haven't received your refund, contact us at Support@infinitytoytronics.com.

• Exchanges are only available for items that are defective or damaged at the time of delivery. We do not accept exchanges for products that are simply unwanted or do not meet customer expectations.
• Defective or Damaged Items: If your product arrives defective, damaged, or with significant quality issues (such as broken parts, scratches, chips, or manufacturing defects), you are eligible for an exchange

• Processing Time: The time it takes to process and deliver an exchanged product may vary depending on your location, product availability, and shipping times.
• Exchange Timeline: We aim to process exchanges within 7-10 business days of receiving the returned product. However, during peak times or holidays, this may take longer.

• To initiate a return, send the item to the following address: Infinity Toy Tronics Private Limited, Vantage-C Tower by Bramha Corp, Opposite Bavdhan Police Chowki, 902, NDA Pashan Rd, Ram Nagar, Bavdhan, Pune, Maharashtra 411021.
• Ensure that the product is carefully packaged to prevent damage during transit. We recommend using the original packaging, if possible. If not, make sure the product is wrapped securely with appropriate padding materials (e.g., bubble wrap, packing peanuts).

• Customer Responsibility: Customers are responsible for paying their own shipping costs for returning items to us. Return shipping costs are non-refundable. If your return qualifies for a refund, the return shipping cost will be deducted from the refund amount.
• Refunds and Deductions: The refund issued will be for the product purchase price only, excluding any shipping fees associated with the return.

• Return Shipping Duration: Depending on your location, return shipping may take several business days to weeks, especially for international orders.
• Exchanged Product Delivery: Once your exchange is processed and shipped, delivery times will vary depending on the shipping method and your location.

To ensure your return or exchange is processed smoothly:

• Trackable Shipping: We recommend using a trackable shipping service for returns. If you use a non-trackable shipping method, we cannot guarantee receipt of your returned item.
• Shipping Insurance: For valuable or fragile items (like plastic replicas), we suggest purchasing shipping insurance to protect against damage or loss during transit.
• Proof of Delivery: We are not responsible for lost returns unless you provide proof of delivery (e.g., tracking number, receipt of shipment).

For international returns, customers are responsible for:

• Import Taxes or Customs Duties: Any taxes or duties incurred during return shipment must be paid by the customer.
• Return Shipping Costs: International return shipping will also be at the customer's expense.